Order, Payment & Return


  1. Once you have selected a product that you wish to order via www.nu-factor.com, you will then be shown (on the website) the charges you must pay including taxes, if applicable, and any applicable delivery charges.
  2. Customer shall pay for the order in full at the time of ordering by supplying us with your credit card, debit cards, or internet banking details from a credit/debit card company acceptable to us, which we require in order to process your order. Alternatively, you may pay by any method that we have said is acceptable to us, but in any event we shall not be bound to supply before we have received cleared funds in full. The credit card account or member account must have sufficient funds or member points to cover the proposed payment to us. Depending on the results of a credit check, we reserve the right not to offer certain forms of payment and to refer you to our other forms of payment.
  3. When you submit an order to the site, you agree that you do so, subjected to the current Terms and Conditions at the date you submit your Order. You are responsible for reviewing the latest Terms and Conditions each time you submit your Order.
  4. We shall not be obliged to supply the product to you until we have accepted your order. An order shall be formed and we shall be legally bound to supply the product to you when we accept your order. Acceptance shall take place when we expressly accept your order by email to you, in the form of an email document called “Order Confirmation” stating that we are accepting your order.
  5. Until the time when we accept your order, we reserve the right to refuse to process your order and you reserve the right to cancel your order.


  1. The Company may cancel an order if the product is not available for any reason or any other reasons which caused an order not able to be fulfilled. We will notify you if this is the case.
  2. All cancellation of orders will be refunded in the form of e-vouchers with equivalent sum value to the order value.
  3. You are not allowed to cancel the order once an Order Confirmation is issued. If you wish to seek further information or assistance, kindly contact our customer service:
    Name: Reikel Goh
    Email: hello@nu-factor.com


  1. We accept payment by online payment via PayPal. PayPal accepts all major credit/debit cards from Visa, Mastercard, American Express and Discover. Nu-factor® Pte Ltd shall not be liable for any credit card fraud.
  2. All product prices listed are in Singapore Dollars (SGD) or United States Dollars (USD). The currency will be showed according to your location’s IP address. You may toggle the currency selection at the top of the website at your preference.
  3. To provide a secured online commerce transaction, we employ Internet’s Secure Sockets Layer (SSL) technology. It encrypts your personal information, including credit card number, name and address, so that it would not be read as the information travels over the Internet. To check SSL Certificate information, you can right click the mouse and choose “Properties” & “Certificates”.
  4. The Company may from time to time set credit limits for individual customers and the Company reserves the right to limit sales including the right to decline sales to any customers.
  5. Full payment in respect of an order must be made upon the placing of the order. If your payment cannot be processed, the order will not be accepted and you are advised to contact your card issuer to resolve any problem concerning the use of your credit card in order to continue with the order.
  6. We reserve the right to change the payment terms for any order without prior notice.
  7. We reserve the right to change the payment mode for Products offered online at any time by announcement via website, email and any other means of public communications.
  8. If payment for any order has already been made but the order is not accepted by us, you will be entitled to a refund via e-voucher. We shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in processing the said refund.
  9. Nu-factor® e-Voucher is redeemable for online purchase only via www.nu-factor.com.

Return / Refund

  1. You shall examine the goods upon collection for any deficiencies and/or damages. If any product is found to be expired, missing, incorrect or damaged inside after receiving the order, Claims for return (if any) must be lodged via the ‘Contact Us’ in our website or email orders@nu-factor.com, within the next 7 working days from the date of delivery or collection; otherwise we shall have the discretion to refuse your request and claims, after 7 working days from the date of delivery/collection. All requests for refund will be reviewed on case-by-case basis and subjected to the company’s approval.
  2. Return of products can be arranged if the product is expired / incorrect/ damaged, in its original packaging upon delivered.
  3. Nu-factor® Pte Ltd reserves the rights to reject any exchange or refund for opened or used product. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.
  4. Goods are refunded at the price value per order confirmation.